Refund policy

Last updated: 20-09-26

At CSR Cold Pressed Oils, we want you to feel confident when ordering from us. We carefully prepare and package our oils, but if your order arrives damaged, defective, incorrect, or has another eligible issue, please contact us and we will work with you to resolve it.

1. Return Eligibility

A return or refund may be requested if:

You received the wrong product, oil type, quantity, or variant.
The product was damaged during delivery.
The product container is leaking, broken, or otherwise damaged when received.
The product has a manufacturing or packaging defect.
The product is materially different from the description or specifications shown on our website.
The order was delivered substantially later than the delivery timeframe communicated by us, where applicable.

Because our products are edible oils, we generally cannot accept returns of products that have been opened, used, partially consumed, or tampered with, except where the issue relates to a defect, damage, incorrect product, or another issue for which a return/refund is applicable.

2. Return Request Timeframe

Please contact us within 2 days of receiving your order if you believe there is an issue with your product.

To help us resolve the issue quickly, please provide:

Your order number
Your name and contact details
A description of the issue
Clear photographs or videos of the product, packaging, label, and any visible damage, where applicable

Send your request to:

Email: csroils@gmail.com
Phone/WhatsApp: 9948135060

We may ask for additional information or photographs to assess the issue.

3. Damaged or Defective Products

If your order arrives damaged, leaking, defective, or otherwise unsuitable for use, please contact us as soon as possible and preferably within 2 DAYS of delivery.

Where appropriate, we may offer:

A replacement product at no additional cost;
A replacement of the affected quantity;
A refund for the affected product; or
Another reasonable resolution agreed with you.

Please retain the original product, packaging, labels, and delivery packaging until we have completed our assessment, as these may be required to process your claim.

4. Wrong or Incorrect Product

If we have sent you an incorrect product, quantity, or variant, please contact us within 2 DAYS of delivery.

After verification, we will arrange an appropriate resolution, which may include:

Collection and replacement of the incorrect product; or
A refund for the affected item.

Where the error is on our part, we will bear the applicable return/replacement shipping cost.

5. Refund Process

Once your return/refund request has been reviewed and approved, we will initiate the refund using the applicable payment method or another appropriate method communicated to you.

Refunds will generally be processed within 7DAYS after approval.

The time taken for the amount to appear in your bank account, card account, UPI account, or other payment method may depend on your payment provider or bank.

If a refund has been initiated but you have not received it within the expected timeframe, please contact us at csroilscustomercare@gmail.com.

6. Exchanges and Replacements

For eligible issues, we may offer an exchange or replacement instead of a refund, depending on product availability.

If the requested product is unavailable, we may offer:

A replacement with another suitable product, subject to your agreement;
A refund for the affected product; or
Another mutually agreed resolution.

There will be no additional shipping charge for a replacement where the issue was caused by an incorrect, damaged, or defective product supplied by us.

7. Non-Returnable Items

For hygiene, food-safety, and product-integrity reasons, the following generally cannot be returned:

Products that have been opened or used, unless the issue concerns a defect, damage, contamination, or incorrect product;
Products that have been partially consumed;
Products damaged after delivery due to improper handling or storage by the customer;
Products returned without the original packaging or product identification, where such information is necessary to verify the order;
Products returned after 2 days, unless otherwise required under applicable law.

Nothing in this policy is intended to limit any rights or remedies available to you under applicable Indian consumer-protection laws.

8. Return Shipping Costs

If the issue is our responsibility

If you received a wrong, damaged, defective, or materially incorrect product, CSR Cold Pressed Oils will bear the applicable return or replacement shipping cost.

If the return is requested for another reason

Where a return is permitted for a reason that is not attributable to an error or defect on our part, the return shipping cost may be borne by the customer.

Any applicable shipping deduction or charge will be communicated before the return is processed.

9. Products Damaged After Delivery

Customers are responsible for storing the oils appropriately after delivery.

We may not be able to approve a return or refund where damage or deterioration occurs after delivery because of improper storage, exposure to unsuitable temperatures, contamination, tampering, or other customer handling.

Please follow any storage instructions provided on the product packaging.

10. Refunds for Cancellations

If you wish to cancel an order, please contact us as soon as possible at csroilscustomercare@gmail.com or 9948135060.

Cancellation requests can generally be accommodated before the order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the request will be handled according to the applicable return/refund terms.

11. How to Request a Return or Refund

Please contact us through:

Email: csroilscustomercare@gmail.com
Phone/WhatsApp: 9948135060
Business Hours: 9 AM-6 PM

Please include:

Order Number: [ORDER NUMBER]
Reason for Request: [REASON]
Photos/Videos: Where applicable

We will review your request and respond within 2 days.

12. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

CSR Cold Pressed Oils
Business Name: CSR Cold Pressed Oils
Address: Oil mill road, Addanki
Email: csroilscustomercare@gmail.com
Phone: 9948135060
Website: csrcoldpressedoils.in